Bedjil Privacy Policy for Bangladesh Players

Bedjil ("we", "us", "our") operates the online casino and gaming platform available at bedjil.com. We are the data controller responsible for the personal data you provide when you register, deposit, play, or otherwise interact with the Bedjil platform.

This Privacy Policy explains how Bedjil collects, uses, stores, and protects your personal data. It applies to all players who access Bedjil via desktop, mobile browser, or the Bedjil mobile app, regardless of location. By registering an account on Bedjil, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how Bedjil handles your personal data, you can contact our Data Protection team at any time using the contact details provided in Section 12 of this policy.

Bedjil collects only the personal data that is necessary to operate your account, process transactions, and comply with our legal and regulatory obligations. The categories of personal data we collect are set out in the table below.

Bedjil does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming request.

Bedjil collects your personal data through the following channels:

• Direct registration: When you create a Bedjil account, you provide your name, date of birth, email address, and mobile number directly through the registration form.
• Identity verification: When you submit documents to verify your identity before your first withdrawal, we collect copies of your government-issued ID and payment method proof.
• Deposits and withdrawals: When you make a financial transaction on Bedjil, we collect the payment details necessary to process that transaction.
• Platform usage: As you use the Bedjil platform, we automatically collect technical data including your IP address, device information, and session data through server logs and cookies.
• Customer support: When you contact our support team via live chat or email, we collect the content of those communications and any personal data you share within them.
• Promotions and surveys: If you participate in a Bedjil promotion or complete a feedback survey, we collect the information you provide as part of that activity.

Bedjil uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below sets out the purposes for which we use your data and the legal basis for each.

Where Bedjil relies on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Bedjil does not sell your personal data. We share your data only with trusted third parties who are necessary for us to operate the platform and fulfil our legal obligations. All third parties who receive your data are contractually required to handle it securely and use it only for the specified purpose.

The categories of third parties with whom Bedjil may share your data include:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services receive copies of your identity documents to verify your age and identity as required by our compliance obligations.
• Fraud prevention services: We share technical data such as IP addresses and device fingerprints with fraud detection providers to protect the platform and all players from fraudulent activity.
• Customer support platforms: Our live chat and email support tools process the content of your support communications on our behalf.
• Regulatory authorities: We may be required by law to share certain data with financial regulators or law enforcement agencies. We will always comply with valid legal requests.
• Analytics providers: We use anonymous, aggregated analytics data to understand how players use the Bedjil platform. This data cannot be used to identify individual players.

Bedjil uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with our games and features. We do not use advertising cookies or allow third-party advertisers to place cookies on the Bedjil platform.

The types of cookies Bedjil uses are:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your language preference, and maintain your account state while you play. You cannot opt out of essential cookies without losing access to the platform.
• Analytics cookies: These collect anonymous data about how players navigate the Bedjil platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is aggregated and cannot identify individual players. You can opt out of analytics cookies in your browser settings.
• Security cookies: These help Bedjil detect and prevent fraudulent activity, including bot traffic and account takeover attempts. They are essential for platform security and cannot be disabled.

You can manage cookie settings through your browser's privacy controls. Blocking essential cookies will prevent you from logging in to your Bedjil account. Blocking analytics cookies will not affect your ability to play or transact on the platform.

Bedjil takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Our security measures include:

• AES-256 encryption for all data stored on Bedjil servers.
• TLS 1.3 encryption for all data transmitted between your device and our servers.
• Bcrypt hashing for all stored passwords — Bedjil never stores your password in plain text.
• Two-factor authentication (2FA) available for all player accounts.
• Regular third-party security audits and penetration testing of our platform infrastructure.
• Strict access controls ensuring that only authorised Bedjil staff can access player data, and only to the extent necessary for their role.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches in real time.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Bedjil will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

Bedjil retains your personal data for as long as your account is active and for a defined period after account closure, as required by our financial compliance and anti-money laundering obligations.

Our standard retention periods are:

• Account and identity data: Retained for the lifetime of your account plus 5 years after closure.
• Financial transaction records: Retained for 7 years after the transaction date, as required by financial regulations.
• Gaming history: Retained for 5 years after account closure.
• Customer support communications: Retained for 3 years after the support interaction is closed.
• Marketing preference records: Retained for the lifetime of your account plus 3 years, to demonstrate compliance with opt-in/opt-out requests.
• Technical and analytics data: Retained for 13 months on a rolling basis.

After the applicable retention period expires, your data is securely and permanently deleted from all Bedjil systems. We do not archive data beyond the periods stated above.

As a Bedjil player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 12. We will respond to all valid requests within 30 days.

• Right of access: You can request a copy of all personal data Bedjil holds about you. We will provide this in a structured, commonly used format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it. We will update your records promptly.
• Right to erasure: You can request that Bedjil delete your personal data. We will comply unless retention is required by law — for example, financial transaction records that must be kept for regulatory purposes.
• Right to restrict processing: You can ask Bedjil to limit how we use your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: You can request that we provide your personal data in a machine-readable format so you can transfer it to another service provider.
• Right to object: You can object to Bedjil processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

Bedjil is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we require identity verification before processing any withdrawal, which includes confirming date of birth against a government-issued ID.

If Bedjil discovers that a player under the age of 18 has registered an account, we will immediately close the account, void any transactions, and securely delete all personal data associated with that account. Any funds deposited by a minor will be returned to the payment source.

If you believe a minor has registered on Bedjil, please contact our support team immediately so we can investigate and take appropriate action.

Bedjil may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email at least 7 days before the changes take effect and update the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. The most current version will always be available at bedjil.com/privacy-policy. Your continued use of the Bedjil platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and request deletion of your personal data.

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please contact the Bedjil Data Protection team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly within the Bedjil platform — the fastest way to reach us for urgent privacy matters.
• Email: [email protected] — we aim to respond to all privacy-related emails within 24 hours and to complete data subject requests within 30 days.

When submitting a data subject request, please include your registered email address and a brief description of your request so we can locate your records and respond efficiently. We may ask you to verify your identity before processing certain requests to protect your data from unauthorised access.